MHC User Guide for Employees
- sales34502
- Jun 21, 2023
- 3 min read
Purpose
The purpose of this document is to provide detailed guidance to the MHC Program User Guide for Employees process and procedures used in the Human Resource activities. The objective(s) of this document is to:
Guide the employees who are require to utilize their medical benefits
Allow employees to claim for their medical benefits using MHC - GP Panel clinic
Scope and Requirements
This procedure applies to PSC employees that are entitled to the company benefits - medical benefits by using MHC program - GP panel clinic only. REQUIREMENT(S):
This benefits only for PSC employees only
Employees who have completed 3 months of service
Medical claim benefits only for those employees are using MHC program - GP panel clinic only
For non-MHC GP panel clinic and dental clinic, medical claims are unclaimable
Employees need to download “m-Plify” app to mobile phone and set up the account
Inform Supervisor/ Manager via group chat before book medical appointment
Find the panel clinic from the app and call for appointment before go to visit doctor
Present NRIC/ Work Pass and MHC e-Card at the clinic for registration
No payment required after visit doctor
For foreign worker pre-employment medical check-up and related work pass medical check-up are not included from this App service, HR need to issue Medical Chit for them to go for medical check up
Process: For Pre-employment or Work Pass Medical Check-up Only
Step 1: HR will check and make appointment with nearest MHC Panel Clinics
HR will make sure clinic slot is available before employees go down to the clinic
Step 2: HR issue Medical Chit to employee
HR will fill in the information and pass it to employee
Step 3: Employee present MHC medical chit, MOM letter and work pass at clinic
Employee must bring required documents for medical check-up appointment
Step 4: No payment required after check-up
After check-up, employee no need to make payment
Step 5: Employee collect medical check up report and pass it to HR
After 2-3 days employee need to collect medical report and pass it to HR
Step 6: Submit report to MOM
HR will submit medical report to MOM to follow up the application or renewal
Process: For Existing Employees - GP Only
Set-up of Mobile App Instructions
How to install mobile app
Step 1: Install mobile app from App Store or Google Play Store
Step 2: Search “m-Plify” and install the app
First-Time Setup
Step 1: Select ‘Register’ from the Login screen
Step 2: View and tick the terms and conditions
Step 3: Fill in your NRIC/ FIN no.
Click the “Verify” button.
Step 4: Verify your details and enter your mobile number before proceeding.
Click the “Next” button
Step 5: Enter/ verify your company email address
Click the “Next” button
Step 6: Enter the OTP sent to your email address.
Click the “Next” button
Step 7: Enter your preferred password.
(Minimum 8 characters, 1 uppercase, 1 lowercase and 1 number. E.g.Abcd1234).
Click the “Next” button
Step 8: Enter your banking details. *Optional Step*
You may click “SKIP NOW” to skip this step and click “FINISH”
Step 9: Kickstart your health journey with m-Plify!
First-Time Login to the mobile app
Step 1: Select ‘Login’ from the Login screen
Step 2: Fill in your User ID (NRIC/FIN no) and password
Click the “Login” button
Step 3: Kickstart your health journey with m-Plify!
Find Panel Clinic
Step 1: Select “Find Clinic” at the Home screen Step 2: Search for the clinic by using 3 methods:
Select ‘Type’ or “ Area” to filter out different types of clinics
Search for clinics by name, doctor or address.
Download clinic list
Step 3: Tap on each clinic to view clinic details. Step 4: Call clinic to arrange for an appointment
subjected to clinic operating hours and doctor’s available slots
Step 5: Present Identity Card and MHC eCard
At the clinic, present your Identity Card (compulsory) and eCard by tapping on ‘eCard’.
My e-Card
Step 1: Select ‘My eCard’ from the homepage.
Step 2: View your e-Card details
Swipe the card to view the back of the eCard.
My Visit
Step 1: Select ‘My Visits’ from the homepage.
Step 2: View your panel clinic visits.
View more details by tapping on it.
